This Privacy Policy explains how GigaPlay OÜ, in partnership with Gen Digital, collects, uses, stores, and manages personal information in connection with the promotion, subscription, activation, and billing of Avast Premium Security through our website and Direct Carrier Billing services.
GigaPlay OÜ is authorized through its commercial relationship with Gen Digital to promote and market Avast Premium Security and to use relevant Avast and Gen Digital branding and approved promotional materials in connection with the service.
1. Information we collect
Depending on how you use the service, we may collect the following categories of information:
Mobile and subscription information
When you subscribe to Avast Premium Security using Direct Carrier Billing, we may process information such as:
- Your mobile phone number
- Mobile network operator
- Country and network information
- Subscription status
- Date and time of subscription
- Activation and cancellation information
- Billing and transaction references
- PIN verification and confirmation status
We generally do not receive your full payment card or banking details when payment is made through your mobile operator.
Technical information
When you visit our website or use the service, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Date and time of access
- Pages visited and interactions with the website
- Referring website or source
- Technical identifiers and cookie information
This information may be used for security, service operation, fraud prevention, troubleshooting, and analytics.
Customer support information
If you contact us for assistance, we may collect:
- Your name, if provided
- Email address
- Mobile phone number
- Subscription details
- Information contained in your request or correspondence
- Technical information necessary to investigate and resolve your issue
2. How we use your information
We may use personal information for the following purposes:
- To process and manage your Avast Premium Security subscription
- To confirm your registration and activation
- To process payments through Direct Carrier Billing
- To verify PIN confirmations and subscription requests
- To provide access to the service
- To manage renewals and cancellations
- To provide customer support
- To communicate important information about your subscription
- To maintain the security and proper functioning of our website
- To detect and prevent fraud, misuse, unauthorized transactions, and security incidents
- To diagnose technical problems
- To comply with legal, regulatory, accounting, and contractual requirements
- To analyze website usage and improve our services
We only process personal information where we have an appropriate legal basis to do so under applicable data protection laws.
Depending on the circumstances, this may include processing necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests, or rely on your consent where required.
3. Direct Carrier Billing
Avast Premium Security may be purchased using Direct Carrier Billing, which allows the subscription cost to be charged through your mobile operator.
To provide this payment method, certain information may be exchanged between GigaPlay, your mobile network operator, and technical or billing partners involved in processing the transaction.
This may include:
- Mobile phone number
- Operator information
- Subscription request
- Transaction identifiers
- Payment confirmation
- Subscription status
- Cancellation information
- Fraud-prevention and security information
This information is used only as necessary to process, verify, manage, and secure your subscription and related payments.
Your mobile operator may process your information separately in accordance with its own terms and privacy policy.
4. Avast Premium Security
Avast is part of Gen Digital, a global cybersecurity company whose portfolio includes Avast and other digital security brands.
GigaPlay OÜ works in partnership with Gen Digital to promote and distribute Avast Premium Security through supported mobile and Direct Carrier Billing channels.
As part of this commercial relationship, GigaPlay OÜ is authorized to market and promote Avast Premium Security and to use relevant Avast and Gen Digital brand names, trademarks, product descriptions, logos, and approved marketing materials for the purpose of presenting and promoting the service to eligible customers.
All Avast and Gen Digital trademarks, product names, logos, and other intellectual property remain the property of their respective owners. GigaPlay OÜ does not claim ownership of the Avast or Gen Digital brands.
GigaPlay OÜ is responsible for activities related to the marketing, subscription flow, Direct Carrier Billing, activation process, and customer support provided through this service.
Gen Digital and/or the relevant Avast entities are responsible for the operation and provision of the Avast Premium Security software and associated cybersecurity functionality.
Where necessary to provide, activate, support, or administer the service, limited information may be shared between GigaPlay OÜ, Gen Digital or its relevant affiliates, mobile network operators, and authorized technical or billing partners.
Any personal information processed directly by Avast or Gen Digital in connection with the use of Avast software is subject to the applicable Avast / Gen Digital privacy notices and terms.
5. Cookies
A cookie is a small file placed on your computer, smartphone, or other device when you visit a website.
GigaPlay uses cookies and similar technologies to operate, protect, analyze, and improve its online services.
Necessary cookies
Some cookies are necessary for the website and service to function correctly. These cookies may be used for purposes including:
- Authentication
- Maintaining user sessions
- Processing subscription flows
- Remembering essential preferences
- Security
- Fraud detection and prevention
- Preventing unauthorized transactions
- Providing requested website features
Because these cookies are required for the operation and security of the service, they generally cannot be disabled through our website.
Analytics cookies
We may also use cookies and similar technologies to understand how visitors use our website and to improve its performance and usability. Analytics information may include data such as:
- Pages visited
- Time spent on pages
- General interaction with the website
- Browser and device information
- Approximate geographic information
- Referral source
These analytics cookies are not intended to directly identify you.
Where required by applicable law, analytics cookies will only be used after you have provided the necessary consent.
6. Google Analytics
We may use Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect technical and usage information through cookies and similar technologies, such as information about your browser, device, website interactions, and IP address.
Google processes this information on our behalf to provide website analytics and reporting services.
Where required, Google Analytics will only be activated after you have provided consent through our cookie settings.
Google may process information in accordance with its own privacy policies and data protection practices.
7. Who we may share your information with
We do not sell your personal information.
We may share information only where necessary with parties involved in operating, delivering, securing, or supporting the service. These parties may include:
- Mobile network operators
- Direct Carrier Billing providers
- Payment and transaction-processing partners
- Technical service providers
- Hosting and infrastructure providers
- Fraud-prevention and security providers
- Customer support providers
- Analytics providers such as Google
- Avast or relevant service providers where required for service activation or delivery
- Professional advisers
- Regulatory authorities, courts, law enforcement agencies, or other public authorities where required by law
Service providers acting on our behalf are expected to process personal information only for the purposes for which it has been provided and in accordance with applicable data protection requirements.
8. International data transfers
Some of our service providers may process information in countries outside the European Economic Area (“EEA”).
Where personal information is transferred outside the EEA, we take appropriate steps, where required, to ensure that an adequate level of protection is provided.
These measures may include the use of adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized safeguards.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- The duration of your subscription
- The need to provide customer support
- Billing and accounting obligations
- Fraud-prevention requirements
- Legal and regulatory obligations
- The need to establish, exercise, or defend legal claims
When personal information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.
10. Security
We take appropriate technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Unauthorized disclosure
- Alteration
- Misuse
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your rights
If applicable under data protection law, including the General Data Protection Regulation (“GDPR”), you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Lodge a complaint with a competent data protection authority
The availability of particular rights may depend on the circumstances and the legal basis on which your information is processed.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
12. Your cookie choices
Where non-essential cookies require your consent, you can choose whether to allow them through the cookie consent tool available on our website.
You may also be able to restrict or delete cookies through your browser settings.
Please note that disabling necessary cookies may prevent certain parts of the website or subscription process from functioning correctly.
13. Children
The Avast Premium Security subscription offered through this service is intended for persons 18 years of age or older.
We do not knowingly offer this subscription service to children under the age of 18.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or business practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact us
If you have questions about this Privacy Policy, how your information is processed, or if you wish to exercise your data protection rights, please contact:
GigaPlay OÜ
Address: Sakala tn 10, Kesklinna linnaosa, Harju maakond, Tallinn, 10116, EE
VAT No.: EE102782938
For questions specifically related to your Avast Premium Security subscription, you may also contact avast.bg@silverlines.info.
